Customer Service

People buy from people they like. This is also true in the sponsorship and sport marketing worlds. When you treat people well, they stick with you. While it is true that your product must deliver, when you fail to provide great customer service or fail to deliver what...

Modern Day Manners

Neither I, nor any of my business acquaintances are heart surgeons. The sense of urgency required when responding to issues is not life-threatening as it would be for a heart surgeon. We are in the sponsorship marketing industry. Yet at times, I think some of the...