Tonight / tomorrow is the summer solstice—the longest day of the year for us Canadians. We all love this day. In fact, back when we lived in Calgary, our neighborhood had a summer solstice block party. It was called the Pump Hill Gardens Summer Solstice Block Party...

Do you trust your sponsorship partners? It is easy to say “yes” off the cuff, but do you really trust them? As a sponsor/brand, do the properties you engage with, or at least your top partners, know your business as well as they need to? Have you truly shared with...

Have you had an experience that makes you say, “Wow, that was great service”? I find that too often we tell the stories where service was bad. I have a story that I think is worth sharing and not just because of great service. I want to relate it to how I feel we...

Can you leave every conference you attend saying, “That was worthwhile and a great investment”? This week, I am at two conferences. This morning, I am in Gatineau, Quebec at the CAMA (Canadian Association of Municipal Administrators) conference. There was a terrific...

Do you want every day at work to be successful? When at the office, do you sometimes look up and say, “Holy crap, it is noon already. Where has the morning gone?”  Much has been written about how to start each morning and set up the day for success. The most famous is...