Great Customer Service

Great Customer Service

It’s Halloween this Thursday, so originally, I thought I would write about something scary and spooky. But I did that two weeks ago when I wrote about crappy customer service, and what it means and its outcomes. I promised then that I would write a TMC with ideas...
Defining Partnerships

Defining Partnerships

Today, I am in Toronto attending the Partnership Conference. I have been to this event before and am back again. I often ponder the term “partnership”. Lol… it is in our company name! Partnership Group – Sponsorship Specialists®. Often it is interchanged with...
Growing Your Success

Growing Your Success

Success appears through many windows, and it takes several paths or door openings to get there. There is the old line about the overnight success of a business,  athlete, or individual and their organization, charity, or whatever. Typically, that “overnight success”...
I Am Sorry!

I Am Sorry!

Can you say, “I am sorry?” They can be tough words to get out, but they’re critical to success. We need to apologize when something has gone wrong. Several weeks back, I wrote about reputation, and to ensure a strong positive reputation, one must apologize when...