Thinking Outside the Box

Thinking Outside the Box

I often hear that it’s an old cliché and we need to set it aside. But I believe that, no matter what phrase you want to use, we need to think differently. We need to be more creative in our sector. We need to take technology to the next level. We need to think beyond...
Principles above All Else

Principles above All Else

I like the quote, “Human beings come and go, but principles go on and on.” Over the years, you will work with a lot of different people. It doesn’t matter if you are with the same organization for 30+ years (yes, there are still people that do that) or have worked for...
Great Customer Service Gets Talked About!

Great Customer Service Gets Talked About!

OK, we all make mistakes. Have you ever made a stupid mistake that cost you money and then asked the company for a refund because of your own mistake? Then, when they didn’t refund you, even though it was your own stupidly and not their fault, you bitched and...
The Glass is Half Full

The Glass is Half Full

Do you say or hear, “Oh, we can’t do that” or “We are not allowed to sell the best assets”? Working with both small and large properties, I often hear complaints that the “inventory of assets” has been culled and “all the good stuff is gone.” We are working daily with...
Networking

Networking

TMC – Tuesday, June 19, 2018 Networking In the last six weeks, I have been at AGMs and conferences—about eight of them. I did a lot of networking. And it pays off. Also, in just eight weeks, I will be at the WSC in the 613, (add the following address under WSC in the...
Recognizing Influencers

Recognizing Influencers

I have the daily privilege of meeting many different people. Some are leaders, some are not. Some are influencers, some are not. Some are just starting out and gathering all the knowledge they can, while others are finishing off their careers and sharing their...